Shipping policy
This Shipping Policy applies to all furniture orders placed on our website, and works in coordination with our Terms of Service and Refund Policy.
1. Shipping Scope
We provide delivery services to most member countries of the European Union. At present, we are unable to cover remote islands, outlying areas and regions subject to international sanctions.
2. Order Processing Time
After your order payment is successfully confirmed, we will complete order review, warehouse allocation and delivery arrangement within 3–7 working days. All furniture is shipped from our local European warehouse.(Except for certain furniture and custom furniture)
3. Estimated Delivery Time
The standard delivery cycle within Europe is 7–15 business days. The delivery time is an estimated reference based on conventional logistics operation. During peak shopping seasons, customs inspection periods or special logistics adjustments, the delivery may be slightly delayed, and we appreciate your patience and understanding.
4. Shipping Fee Calculation
The shipping cost is automatically calculated at the checkout page according to the volume, weight of furniture and your specific delivery address. The final shipping fee will be clearly displayed before you complete payment, and there will be no additional hidden charges.(Some countries enjoy our shipping discounts)
5. Customer Delivery Obligations
Please make sure to fill in the accurate recipient address, postal code and valid contact number. If the delivery fails, extra re-delivery fees or storage charges caused by incorrect information, unattended pickup or missed delivery will be borne by the customer.
6.Receive goods
Damage Inspection Upon Receipt If you find obvious transportation damage after unpacking the goods, Please provide a full unboxing video and photos to lumarelohome@gmail.com within 30 days of receipt.. We will assess the damage and provide a solution promptly. Emails will be replied to within 1-2 business days.
7.Force Majeure Explanation
We will try our best to ensure the smooth progress of delivery. However, we shall not be liable for delivery delays caused by customs clearance inspection, natural disasters, epidemic control, logistics carrier suspension, policy adjustments and other force majeure factors beyond our reasonable control.
1. Shipping Scope
We provide delivery services to most member countries of the European Union. At present, we are unable to cover remote islands, outlying areas and regions subject to international sanctions.
2. Order Processing Time
After your order payment is successfully confirmed, we will complete order review, warehouse allocation and delivery arrangement within 3–7 working days. All furniture is shipped from our local European warehouse.(Except for certain furniture and custom furniture)
3. Estimated Delivery Time
The standard delivery cycle within Europe is 7–15 business days. The delivery time is an estimated reference based on conventional logistics operation. During peak shopping seasons, customs inspection periods or special logistics adjustments, the delivery may be slightly delayed, and we appreciate your patience and understanding.
4. Shipping Fee Calculation
The shipping cost is automatically calculated at the checkout page according to the volume, weight of furniture and your specific delivery address. The final shipping fee will be clearly displayed before you complete payment, and there will be no additional hidden charges.(Some countries enjoy our shipping discounts)
5. Customer Delivery Obligations
Please make sure to fill in the accurate recipient address, postal code and valid contact number. If the delivery fails, extra re-delivery fees or storage charges caused by incorrect information, unattended pickup or missed delivery will be borne by the customer.
6.Receive goods
Damage Inspection Upon Receipt If you find obvious transportation damage after unpacking the goods, Please provide a full unboxing video and photos to lumarelohome@gmail.com within 30 days of receipt.. We will assess the damage and provide a solution promptly. Emails will be replied to within 1-2 business days.
7.Force Majeure Explanation
We will try our best to ensure the smooth progress of delivery. However, we shall not be liable for delivery delays caused by customs clearance inspection, natural disasters, epidemic control, logistics carrier suspension, policy adjustments and other force majeure factors beyond our reasonable control.
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